Terms and Conditions Booqie –
The Complete Guide for Malaysian Players

Welcome to booqie, a legally operated online gaming platform that complies with current regulations. These terms and conditions ("Terms") govern your use of all services, games, features, and content available on the booqie platform, including the website, mobile app, and any other related services.

By accessing, browsing, or registering an account on Booqie, you hereby acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, please cease using the platform immediately.

Booqie reserves the right to modify these Terms at any time. Any changes will be communicated via the platform and will take effect from the specified date. Continued use following notice of changes constitutes acceptance of the updated terms.

To register and use the booqie platform, you must meet all of the following eligibility requirements without exception:

• At least 18 years old at the time of registration. booqie does not permit anyone who has not reached the legal age of majority to use the platform in any capacity.
• Reside in a region that legally permits the use of online gaming platforms.
• Not listed as a prohibited or restricted individual by any relevant regulatory body.
• Having full legal capacity to enter into a legally binding agreement.
• Register only one account only — multiple account registrations by the same individual are strictly prohibited.
• Providing truthful, accurate, and complete personal information during the registration process.

Booqie reserves the right to request proof of identity and age verification at any time. If the information provided is found to be false or misleading, the account will be suspended immediately and all funds within may be withheld pending the outcome of an investigation.

The registration process at booqie is straightforward and can be completed in under three minutes. You simply need to provide your full name, phone number, email address, and create a secure password. Additional identity verification (KYC) may be required before your first withdrawal is processed.

Your Booqie account is exclusively yours and may not be transferred, shared, or used by any other individual. You are fully responsible for all activities that occur under your account, including any financial transactions, bets placed, and account setting changes.

• Keep your password secure and never share it with anyone, including booqie customer support staff — who will never ask for your password.
• Enable two-factor authentication (2FA) from your account security settings for added protection.
• Notify the booqie support team immediately if you suspect any unauthorised access to your account.
• Keep your personal information up to date at all times, especially your phone number and email address for verification purposes.
• You are responsible for ensuring that the device used to access Booqie is free from malware or security threats.

Booqie employs a round-the-clock suspicious activity detection system. Should the system detect unusual activity patterns, your account may be temporarily suspended for a security review to protect your interests.

Booqie supports a wide range of payment methods popular among Malaysia users, including FPX, DuitNow, Touch 'n Go eWallet, and GrabPay. All transactions are processed through a secure, fully encrypted payment gateway.

Deposit Requirements:

• The minimum deposit amount is as stated in the Deposit section of the platform.
• Only payment methods registered under your own name are permitted — third-party payments are not accepted.
• Successful deposits will be credited to your account within minutes upon receipt of payment confirmation.
• Booqie does not charge any processing fees on standard deposits.

Withdrawal Requirements:

• Withdrawals are processed within 15 to 30 minutes for standard payment methods.
• You must complete the KYC verification process before your first withdrawal request can be approved.
• Withdrawals may only be made to a bank account or digital wallet registered in your own name.
• Booqie reserves the right to request additional supporting documents for withdrawals exceeding certain limits, in line with anti-money laundering (AML) compliance requirements.
• Bonus funds that have not met the wagering requirements are not eligible for withdrawal until those requirements are fully satisfied.

Booqie offers a range of bonus and promotion programs designed to enhance your gaming experience. All bonuses are subject to specific wagering requirements that must be met before the associated funds can be withdrawn.

• Every bonus offer comes with wagering requirements, a validity period, and eligible games — all clearly displayed before you accept the bonus.
• Booqie reserves the right to cancel or modify any promotional offer at any time without prior notice, subject to legal requirements.
• Players are eligible to receive the welcome bonus once only. Attempts to claim the welcome bonus more than once through different accounts will be considered fraud.
• Booqie reserves the right to decline, cancel, or reclaim any bonus if abuse, fraud, or a breach of terms is found to have occurred.
• All decisions regarding bonuses and promotions made by booqie are final.

The booqie VIP programme offers five tiers of premium membership with exclusive benefits including higher cashback, increased withdrawal limits, and a dedicated personal account manager. VIP membership is subject to separate activity and eligibility requirements.

The booqie platform offers over 1,200 game options from the world's leading software providers. Each game has specific rules available to read before you start playing. You are responsible for understanding the rules of each game before placing any bets.

• All games on booqie use a certified Random Number Generator (RNG) to ensure fairness and unbiased outcomes.
• Wins are calculated based on valid game results. Outcomes resulting from technical malfunctions or software errors may be voided following an investigation.
• Bets placed cannot be cancelled once a game round has begun.
• Booqie reserves the right to void bets or cancel wins if manipulation, software bug exploitation, or the use of automated software (bots) is proven to have occurred.
• All disputes relating to game results must be submitted within 72 hours of the date of the incident.

For sports and e-sports betting, booqie follows additional rules regarding official result announcements, match cancellations, and exceptional circumstances. Please refer to the Betting section for details.

To ensure a fair and safe gaming environment for all users, the following activities are strictly prohibited on the Booqie platform:

• Registering or operating more than one account simultaneously or at any time.
• Colluding with other players to manipulate game outcomes or exploit the bonus system.
• Using automated software, bots, scripts, or other technical methods to gain an unfair advantage.
• Exploiting bugs, technical vulnerabilities, or display errors in games.
• Using the booqie platform for money laundering or any financial criminal activity.
• Cheating, harassing, or threatening other users or booqie staff in any form.
• Making false claims, providing false identification, or impersonating another individual.
• Attempting to access Booqie platform systems or data without authorisation.

Booqie takes the protection of your privacy and personal data seriously. The collection, processing, and storage of your personal data is carried out in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and Booqie's comprehensive privacy policy.

• Your personal data is used solely for purposes related to the provision of platform services, including identity verification, payment processing, and account communications.
• Booqie will not sell, rent, or share your personal data with third parties for marketing purposes without your consent.
• You have the right to access, correct, or request deletion of your personal data by contacting our support team.
• Booqie uses 256-bit SSL encryption to protect all data transmitted between your device and our servers.

For full details on how booqie manages your data, please read our Privacy Policy published separately.

Booqie reserves the right to suspend or terminate any user account under the following circumstances:

• Violation of any section of these Terms and Conditions.
• Reporting or discovery of fraudulent activity, money laundering, or any illegal activity.
• Failure to complete identity verification (KYC) requirements within the specified timeframe.
• Requests from law enforcement or relevant regulatory authorities.
• Inactive for a period as defined under booqie's inactive account policy.

If your account is suspended, you have the right to contact the booqie support team for clarification and, where appropriate, to initiate an appeal. booqie is committed to handling all suspension cases fairly and transparently, and will provide a reasonable explanation for every decision made.

You may also close your account at any time by contacting our support team. All valid balances will be returned to you after the required review process is completed.

The booqie platform is provided "as is" and booqie makes no express or implied warranties that the platform will be free from interruptions, errors, or technical faults. That said, booqie is committed to delivering a reliable service with high uptime.

• Booqie is not liable for any indirect, consequential, or punitive loss or damage arising from the use of the platform.
• In the event of a technical disruption during an active gaming session, Booqie will take reasonable steps to resolve the dispute fairly based on stored transaction records.
• Booqie is not liable for losses resulting from internet connection failures, device malfunctions, or technical disruptions beyond the platform's control.
• Booqie's maximum liability to any user shall not exceed the total net deposits made by that user in the preceding 12 months.

Booqie believes that gaming should always be a source of entertainment and enjoyment, not stress or financial burden. We take our social responsibility seriously and provide a variety of tools and resources to help our players maintain control over their gaming habits.

• Deposit Limit: Set daily, weekly, or monthly deposit limits directly from your account settings.
• Loss Limit: Set a maximum amount you can lose within a given period.
• Session Time Limit: Set session time limits to ensure you take regular breaks while playing.
• Temporary Self-Exclusion: Suspend your account for 24 hours, a week, or a month — whatever suits your needs.
• Permanent Self-Exclusion: The option to permanently close your account is available for those who require more serious support.
• Activity History: Review your complete betting history and transactions at any time from your account dashboard.

If you or someone you know may be experiencing issues with gaming habits, we encourage you to seek help immediately. More information on responsible gaming and support resources is available on the Responsible Gaming ours.

Booqie reserves the right to modify, update, or replace any part of these Terms at any time at its sole discretion. Notice of material changes will be provided to registered users via email or in-platform notification at least seven days before the changes take effect, except in circumstances requiring immediate action.

• It is your responsibility to review these Terms periodically to ensure you are always aware of the current version in effect.
• Continued use of the booqie platform after the effective date of any changes to the Terms constitutes full acceptance of the amended terms.
• These terms are governed by and interpreted in accordance with the applicable laws of Malaysia.
• Any dispute arising from or relating to these Terms will first be resolved through an alternative dispute resolution process before formal legal proceedings are initiated.

If any provision of these Terms is found to be invalid, void, or unenforceable, that provision will be amended to the minimum extent necessary, and the remaining Terms will continue in full force and effect.

For any questions, disputes, or feedback regarding these Terms, you may contact the booqie support team via live chat on the platform or by emailing [email protected]. We are committed to responding to all enquiries within 24 business hours.